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SHS will share current articles on best practices, industry trends, and other useful information as a service to our clients.

Successful Leadership Revisited

By: Kenneth R. Haber
We have tried to standardize and systemize the solutions and then copy them. Reality TV! We develop employee relations manuals, union regulations, and other structure to deal with people interacting in organizations. We want a nice tidy package we can copy from department A to B and business A to B. We have focus groups, employee councils, and other related researched and copied answers. These strategies are a structured step, a flavor of the month, not a solution. Like everything else, it’s about us, and it’s about the culture we’re willing to accept. Why don’t we see constant activity, focus, and commitment to make what is important count the most? We are all employees, managers and top leadership in one setting or another. Whether it’s protecting our environment or enhancing our health and happiness, the answers lie in each person and their commitment to find the right answers, not just for them, but for every person we encounter. Does anyone hold the answers, or do we all?

What Kind of Business Is Healthcare – Marketing to the Future?

By Andrew E Catalano and Ken Haber
If health care is a business, why as an industry are there so many organic problems? Could these organic problems be as simple as there are too many people making decisions and there is no clear vision for the future of the industry? Have you ever had the opportunity to go to a healthcare conference? There are many people teaching us about best practices, quality improvement, clinical pathways, and customer satisfaction, but who is in charge and who can make these changes?

How Effective Is Your Support Services Data?

By: Graham Gulian
As health care administrators, the old adage, “you can’t manage what you don’t measure” applies to every part of our management portfolios.  In today's hectic environment, we need performance reports that are meanigful, actionable and easy to understand.  In "How Effective is Your Support Services Data", SHS presents some solutions, demonstrated in a real case study.