By Andrew E Catalano and Ken Haber
If health care is a business, why as an industry are there so many organic problems? Could these organic problems be as simple as there are too many people making decisions and there is no clear vision for the future of the industry? Have you ever had the opportunity to go to a healthcare conference? There are many people teaching us about best practices, quality improvement, clinical pathways, and customer satisfaction, but who is in charge and who can make these changes?